Sales Support Coordinator

CA-Toronto
Job ID
2017-1751
Category
Administration

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

Overview

The Administrative Assistant is responsible for helping with administrative activities for their office including answering and directing incoming phone calls, order processing, order tracking, courtesy calls, customer service and general support to office and regional Sales Representatives and Sales Managers.

Responsibilities

  • Telephones - Responsible for answering incoming calls, and directing them to appropriate

     individuals as needed. Resolving questions for customers as they call in.

 

  • Schedules - Manage installer calendar by scheduling appointments as requested by sales

 

  • Problem Solving - Support sales rep inquiries, installation scheduling concerns, and customer service questions

 

  • Office Flow - Greet visitors/customers, help manage incoming and outgoing mail, including shipped product

 

  • Order Processing – Daily entry of purchase orders with a 24 hour turnaround time

 

  • Customer Satisfaction - Make follow-up customer calls to ensure customer satisfaction with delivery, installation and function of product

 

  • Courtesy Calls - Contact current customers about their recent product order and resolve any outstanding problems.

 

  • Office Cleanliness – Assist in keeping the office organized and clean as directed by the office manager. May include removal of boxes, coordinating with sales people to clean up work areas, etc.

 

  • Reporting – Complete timesheet every two weeks. Provide applicable updates to the Purchase Order spreadsheet (real time). Provide other reports as directed by Office Manager

 

  • Knowledge – Understand Humanscale’s products, including task seating, keyboard supports, flat panel monitor arms, task lighting, CPU holders and other ergonomic work tools

     Understand the Oracle system

 

  • Teamwork - Effectively work with sales, service, finance, order entry and operations personnel to service accounts.   Assist peers as necessary.

 

  • Research – Research incomplete, inaccurate orders until completed

Qualifications

  • Candidate will have 1-2 years administrative experience
  • High school diploma or equivalent
  • Working knowledge of MS OFFICE - Excel/Word/ /Outlook - are required
  • Excellent written and verbal skills
  • Knowledge and/or experience in office furniture or related industry, a plus
  • Lifting up to 40 Lbs

 

 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed are the representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

 

 

 

 

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)

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