Order Management Processor

US-NJ-Piscataway
Job ID
2017-1779
Category
Order Management

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

Overview

Collects, reviews and inputs data into operating system; audits output data. Could be expected to code data and perform additional quality duties. Follows up on order fulfillment including total quality cycle, corrections and possible research. Complete job knowledge of current role, whether it be Order Entry, Order Approval or Quality Control. Performing at expected quality and quantity standards. Proven knowledge of systems, product information and Humanscale policies

Responsibilities

  1. Types at least 45 WPM
  2. Enters at 7500+ KPM
  3. Quality Control: Ensuring 98% accuracy on orders booked in Oracle.
  4. Order Processing from External Websites/HUBs
  5. Return Order Processing: Booking all Return Orders in Oracle, with 98% accuracy provided the validity of the return coinciding with the Returns Reason Code.
  6. Credit/Debit Memo Processing: Checking all systems for validity of a Credit or Debit that may be needed to a customer’s account and having the proper approvals when necessary due to impacts from larger valued orders.
  7. Sales Credit Corrections: Using the Sales Credit Ticketing Center, OM Processor will process corrects to orders via the Original Order or creating a Sales Credit Correct SO via Oracle Process
  8. Recognizes the importance of accuracy and is committed to flawless execution
  9. Uses sound decision making skills when deciding if an order is valid, and takes necessary actions to resolve

Competencies:

 

  1. Problem Solving- Identifying and resolving problems in a time critical manner; developing alternative solutions; logical thinking and quick resolution skills.
  2. Judgment- Exhibits sound and accurate judgment; supports and explains reasoning for decisions; has a professional approach to decision making.
  3. Efficiency/Organization- Remains organized in all daily tasks; customer service and sales support follow-up.
  4. Attendance/Punctuality- Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at all meetings on time when applicable.
  5. Initiative- Volunteers readily; progressively looks for financial timesavers; shows interest in growth and creates opportunities.  
  6. Attention to Detail- Carefully performs all tasks with minimal mistakes in a timely manner; double checks own work prior to submission
  7. Other skills and competencies will be required for additional projects and duties given by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  1. Knowledge of computer systems, including Database, Operating Systems and Microsoft Office.
  2. Proven quality and accuracy of data entry skills.
  3. Excellent time management skills.
  4. Typing skills of no less than 45wpm.
  5. Ability to work well with people who possess varying abilities.
  6. Professional decision making and problem solving skills
  7. Demonstrated aptitude for learning about new products and procedures.
  8. Ability to work varying schedules to reflect business needs.
  9. Willing and open to rotating through the Order Entry cycle.
  10. Ability to work overtime as needed.

 

EDUCATION/EXPERIENCE:

 

  1. High School diploma or equivalent
  2. Minimum 1 to 2 years related experience and/or training.
  3. Experience in fast pace office environment.
  4. Customer Service experience is a plus
  5. Call Center experience a plus

 

 

 

 

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)

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