Sales Support Coordinator

US-CA-San Francisco | US-CA-San Francisco
Job ID
2017-1811
Category
Administration

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

Overview

The Sales Support Coordinator plays a vital role at Humanscale and works closely with Account Managers, Operations and Customer Service to provide pre and post-sales support. The Sales Support Coordinator is responsible for supporting the sales staff by providing administrative, clerical and customer support. Additional tasks include following up with customers, completing orders and processing sales leads. This position has significant potential for advancement and will play a critical role in helping the company continue to grow.

Responsibilities

Order Processing

  • New order entry
  • Exception order processing

Services to drive future business

  • Customer Service
    • Assist customers in person and via email, telephone and online chat
    • Listen, clarify, develop and clearly express ideas, both verbally and in writing
    • Thoroughly and efficiently gather customer information in order to access and fulfill customer needs
    • Educate the customer when applicable in order to prevent the need for future contacts and document customer interactions
    • Demonstrate strong ownership of issues that arise through email, telephone and in person
    • Ensure that all customers feel that they are a priority
    • Identify, analyze and solve problems
    • Be resourceful and take initiative in suggesting and executing various solutions for resolution
    • Maintain a balance between company policy and customer benefit in decision making
    • Handle issues in the best interest of both the customer and the company
    • Easily adjust to new and changing situations and business needs
    • Incorporate best practices to ensure efficiency across the department
    • Perform with a high level of accuracy and productivity without sacrificing quality
    • Manage time, workflow and priorities to accomplish goals
    • Adhere to and have complete understanding for all company policies and procedures
    • Develop positive working relationships with team members at every level within the organization to foster teamwork
    • Cooperate with team members at every level of the organization to achieve company goals
  • Field Technician
    • Schedule Appointments
    • Document Field Technician activities
  • Process account maintenance requests
    • Address backorder issues and delivery concerns
    • Process order changes and warranty work requests
  • Perform various duties as deemed appropriate by the Sales Team
    • Respond to customer requests and complaints
    • Provide education to the customer
    • Generate quotes
    • Configure products
    • Monitor customer accounts and report creation
    • Manage correspondence between the Sales Team and the customer
    • Schedule Sales appointments
    • Prepare presentations
    • Add updated customer information into Humanscale software (such as CRM)
  • General support
    • Greet visitors
    • Assist in keeping the office organized and clean
    • Prepare and update sales reports

Qualifications

  • High school diploma or equivalent
  • A strong desire to contribute to the team effort is mandatory
  • Friendly disposition
  • Excellent attention to detail
  • Outstanding work ethic
  • Works well with others
  • Proficient with Microsoft Office Software – specifically, Outlook, Excel, Word, and Power Point
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong decision making and analytical ability
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Knowledge of customer service principles and practices
  • Candidate will have 2 years Administrative and/or Customer Service experience

 

What We Offer:

 

  • Medical and dental benefits
  • 401k matching
  • Paid time off (including 15 PTO days and 9 holidays)

 

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)

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