Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
The Customer Support Supervisor (CSS) is responsible for the day to day operations of the centralized customer service team supporting customers who do not have sales representative involvement. The CSS will partner with Sales Support Managers, the Customer Service Manager, and the Director of Customer Service to ensure operations and procedures efficiently and effectively to support the customers. The CSS will facilitate the needs of several areas such as Internet sales, those customers who choose not to deal with a Humanscale sales representatives, such as (but not limited to) Staples Advantage and Health Advantage accounts.
The CSS will also be accountable to partner with the Sales Managers of specialized areas such as Retail, Consulting, Healthcare, or International as directed by the Customer Support Manager or Director of Customer Service.
The CSS is responsible to team members by providing leadership, training, motivation, coaching development, and managing the overall performance of the team. The CSS may perform essential function expectations of a Sales Support Specialist and is expected to be the subject matter expert for the Customer Service Department in reference to product knowledge, policy and procedures, sales programs, and any changes made within the organization.
The CSS will support commercial lines of business, Retail, International, Consulting, Healthcare, OEM, and other areas as assigned by the Customer Service Manager, or the Director of Customer Service.
Managing the team:
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed are the representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)