Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
The Customer Support Manager is dedicated to supporting and improving the Humanscale customer experience through the Customer Service Call Center and exception handling teams. This position will be responsible to evaluate escalated issues that come into Customer Service, Daily Operations and the SPM teams to improve the Humanscale sales and customer experience. The Customer Support Manager will partner with their peers to ensure that process updates and/or communications are prepared when breakdowns in process or knowledge are uncovered.
This position will manage the vended Customer Service Support Center, Daily Operations, Reporting and Process Improvement.
Bachelor’s degree or equivalent experience
Sales and/or Customer Service experience
1-3 years’ experience managing direct reports
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle knowledge
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)