Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.
The Senior Order Processing Manager is dedicated to supporting and improving the order process for Humanscale customers, dealers, sales and support team members. This position will be responsible to evaluate current staffing, performance, and processes to institute change that will better the customer experience as it relates to the Humanscale order process.
The Senior Order Processing Manager will establish clear performance metrics and bonus criteria for the Sales Support Coordinators. The Senior Order Processing Manager will be responsible for continuous improvement in order entry and track efficiencies related to improvements. The Senior Order Processing Manager will partner with their sales peers to ensure order processing updates and expectations are clearly communicated through the support and sales organizations. This role is responsible for building strong cross-functional relationships in order to effectively address order entry concerns and exception requests.
Bachelor’s degree or equivalent experience
Sales and/or Customer Service experience
3-5 years’ experience managing direct reports
1-3 years’ experience managing remote team members
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge
Humanscale is an Equal Opportunity Employer.