Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.
The Senior Project Manager is dedicated to supporting and improving warranty & repair and implementation project experience for Humanscale customers, dealers, sales and support team members. This position will be responsible to establish criteria for project staffing, and to institute change that will better the customer experience as it relates to the Humanscale warrant repair & implementation projects.
The Senior Project Manager will establish clear performance metrics and bonus criteria for the Humanscale Project Coordinators. The Senior Project Manager will be responsible for continuous improvement in project management and track efficiencies related to improvements. The Senior Project Manager will partner with their sales peers to ensure project expectations and updates are clearly communicated through the support and sales organizations. This role is responsible for building strong cross-functional relationships in order to effectively address implementation and warranty project concerns and exception requests.
Bachelor’s degree or equivalent experience
Sales and/or Customer Service experience
1-3 years’ experience managing remote team members
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge. Project management software (basecamp/Microsoft project)
Humanscale is an Equal Opportunity Employer