Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.
The Senior Sales Support Manager is dedicated to supporting and improving the sales support experience for Humanscale customers, direct sales and support team members. This position will be responsible to evaluate current staffing, performance, and sales support processes to institute change that will better the customer experience as it relates to the Humanscale sales process.
The Senior Sales Support Manager will establish clear performance metrics and bonus criteria for the Sales Support Specialists. The Senior Sales Support Manager will be responsible for continuous improvement in sales support and track efficiencies related to improvements. The Senior Sales Support Manager will partner with their sales peers to ensure support updates and expectations are clearly communicated through the support and sales organizations. This role is responsible for building strong cross-functional relationships in order to effectively address sales concerns and exception requests.
Bachelor’s degree or equivalent experience
Sales and/or Customer Service experience
3-5 years’ experience managing direct reports
1-3 years’ experience managing remote team members
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge
Humanscale is an Equal Opportunity Employer