Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.
The Strategic Project Coordinator – Daily Ops is dedicated to supporting and improving the exception process for Humanscale sales and support team members well as end user customers. This position will be responsible to evaluate escalated issues that come into the Daily Operations team and work back with the factory to determine the feasibility of granting the exception request. The SPC will communicate the exception and/or present alternative options to the Sales and Support teams. The Strategic Project Coordinator will partner with their peers to ensure that process updates and/or communications are prepared when breakdowns in process or knowledge are uncovered by the Daily Ops trending report. This role with also be responsible for building strong cross-functional relationships in order to effectively address escalation and exception requests.
Bachelor’s degree or equivalent experience
Sales and/or Customer Service experience
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle knowledge
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)