• Project Coordinator

    Job Locations US-MD-Lanham
    Job ID
    2018-2037
    Category
    Customer Service
  • Company Overview

    Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.

    Overview

    The Project Coordinator is dedicated to supporting implementation of projects for Humanscale priority accounts in their Region. This position will be responsible to manage all facets of the customer experience for their account base.  The Project Coordinator owns the customer experience from quote to implementation and beyond.

     

    The Project Coordinator will partner with their sales peers to ensure project expectations and updates are clearly communicated through the customer lifecycle.  This role is responsible for building strong cross-functional relationships in order to effectively address implementation and warranty project concerns and exception requests.

    Responsibilities

    • Handle all facets of the customer experience for their dedicated account base
      • Order processing and tracking for projects assigned
      • Escalation and exception requests
      • Onsite support for mockups and installation
      • Post installation support and training coordination
      • Single point of contact for customer, external project manager, dealer rep.
      • Compile and report on all critical info for project management 
    • Project Coordinators are responsible to
      • Ensure the Humanscale brand is reflected at each touchpoint of the project
      • Manage project list that meet criteria
      • Provide updates to the sales team on project developments and progress
      • Handle project related concerns/escalation
      • Propose improvements and efficiencies
      • Create customer feedback loop on projects   
    • Be a catalyst for continuous improvement
      • Prevent future issues from arising by assessing trending issues and partnering with their sales reps, peers and senior manager to create or modify process to address at the root cause
      • Proactively suggest solutions based on past resolutions and experience

    Qualifications

    • Obsessed with the Humanscale customer experience
    • Excellent verbal and written communication skills
    • Quick learner and problem solver; able to seek out solutions autonomously
    • Able to decipher ambiguous situations and identify the proper path
    • Strong organizational and prioritization skills
    • Proven ability to partner with others to accomplish goals
    • Professional leader with ability to manage remote teams
    • CAPM Certification within 180 days of hire

        

    EDUCATION AND EXPERIENCE:

    Bachelor’s degree or equivalent experience

    Sales and/or Customer Service experience

    1-3 years’ experience managing remote team members

     

    COMPUTER SKILLS:

    Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge.  Project management software (basecamp/Microsoft project)

     

     

     

    Humanscale is an Equal Opportunity Employer

     

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