Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
The Field Service Supervisor (FSS) meets all of the expectations of the Field Service Specialist as well as facilitating the needs of all district offices. This is a highly professional role that involves a strong expertise, skill, and knowledge. The FSS is the first point of contact when something needs assistance and must understand Humanscale’s business inside and out.
The FSS is responsible to team members in all locations by providing leadership, training, motivation, coaching development, and managing the overall performance of the team. The FSS may perform essential function expectations of a Field Service Specialist and is expected to be the subject matter expert for their districts in reference to product knowledge, policy and procedures, sales programs, and any changes made within the organization.
The FSS will support Commercial lines of business, Global, Federal, and other areas as assigned by the Regional Manager or the Director of Customer Service. The FSS is responsible for the day to day operations and the face to face customer interactions delivered through our technicians nationwide.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed are the representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)