• Collections Coordinator

    Job Locations US-NJ-Piscataway
    Job ID
    2018-2228
    Category
    Accounting/Finance
  • Company Overview

    Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

    Overview

    Contact customers with delinquent accounts, initiate appropriate action, and maintain records.

     

    Responsibilities

    • Reviews status of delinquent accounts and initiates collection activity by contacting each account.
    • Researches disputed delinquent account balances.
    • Corrects any errors, including misapplied payments, billing errors and shipping errors.
    • Coordinates with customers and internal departments to reconcile customer accounts.
    • Initiate requests for credit memos, return to factory and cash application as needed.
    • Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
    • Generate recommendations to the Credit Department for account credit holds.
    • Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for all accounts.
    • Responsible for documenting all correspondence with customers to the operating system’s customer notes.
    • Provide monthly reports for management where required.

     

    Qualifications

    COMPETENCIES:

     

    • Organization: Ability to prioritize and keep him/herself organized.
    • Communication skills: Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills. Is able to build credibility within an organization and with customers.
    • Problem Solving: Strong problem solving skills including root cause identification and continuous improvement.
    • Job Knowledge: Possesses/develops knowledge regarding products, procedures and policies, understands critical issues affecting the organization.
    • Judgment: Exhibits sound and accurate judgment.
    • Teamwork: Capable of balancing team and individual responsibilities; provides and welcomes feedback.       Able to foster strong team environment.
    • Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.
    • Follow-through: Excellent follow-through skills.

     

    QUALIFICATIONS:

    • Minimum two years related experience in a business-to-business Receivables/ Reconciliations role setting required.
    • Excellent keyboarding skills
    • Strong verbal and written communication skills.
    • Analytical and problem solving skills.
    • Strong customer service orientation.
    • Excellent organizational, verbal/written communication and follow through skills.
    • Ability to multi-task and work under pressure.  

     

    COMPUTER SKILLS:

     

    • Excel, Microsoft Word, and PowerPoint skills.
    • Knowledge of Microsoft Office
    • Oracle and Infor experience preferred, but not necessary.
    • Excellent keyboarding skills

     

     

    Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)

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