Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years
The Customer Support Coordinator (CSC) will handle day-to-day customer service tasks including answering inbound customer calls, researching and responding to customer email requests, processing product return/replacements and resolving escalated issues.
The CSC will demonstrate the ability to identify trends and root causes to solve problems that ensure internal and external satisfaction with the overall Humanscale brand experience. The CSC has strong organizational, problem solving, communication, and customer service skills.
The CSC will assure the customer concern is addressed in the best, most professional manner. The CSC will handle requests, as described in the essential functions area, to ensure all needs are resolved both promptly and thoroughly.
The CSC will remain current on all product knowledge including but not limited to configurations, functions, and warranty resolutions. The CSC will maintain expected service level agreements for all processes. The CSC is considered a subject matter expert for Humanscale products and process.
WHAT WE OFFER: