• Sales Support Specialist

    Job Locations US-TX-Houston
    Job ID
    2018-2284
    Category
    Administration
  • Company Overview

    Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

    Overview

    The Sales Support Specialist (SSS) is dedicated to supporting and improving the client experience for all Humanscale customers, direct sales and support team members. The SSS will proactively identify issues that could affect sales or Humanscale’s customers. In addition, the SSS demonstrates the ability to quickly navigate policies and procedures to determine a solution for a specific situation regardless of the intensity or challenges unique to each situation.

    Responsibilities

    • Handle all facets of the Humanscale sales support process post order entry (and in some instances pre-order).
      • Responsible for all US and Canadian Commercial orders (within their respective region; determined by management).

     

    • Dealer
    • Direct
    • Retail
    • E-commerce
    • Own the customer experience post order entry (and in some instances pre-order)
      • Ensure the Humanscale brand is reflected at each post-order entry touchpoint
      • Handle post-order related questions/concerns/escalation
      • Propose improvements and efficiencies in the post-order entry processes
      • Well versed on workflows and processing time frames of the various areas within Humanscale (i.e. Account set-up; Credit; ICS team; scheduling; production; shipping; supply chain, )
      • Quickly incorporate all new processes and knowledge into daily workflows
      • When communicating challenges, present possible solutions
      • When resolving issues ensure that actions are creating mutually beneficial financial outcomes for customer and Humanscale
      • Quotes – Working with their local sales team to assist with creating quotes on Humanscale product and services
      • Forecasting – Working with their sales team and the factories on large upcoming projects, to determine accurate lead times based on inventory availability.
      • Face-to-face with customers/dealers when applicable
    • Be a catalyst for continuous improvement
      • Resolve issues to not only address the immediate situation, but also incorporate resolutions at the root cause level
      • Highly organized to handle all day to day transactions and ensure all sales needs are full addressed within expected time frames
      • Assist others with problem solving and resolutions
      • Influence a culture which fosters teamwork
      • Assist with training and mentoring of teammates

    Qualifications

    • Obsessed with the Humanscale customer experience
    • Excellent verbal and written communication skills
    • Efficient problem solver; able to seek out solutions autonomously
    • Superior capacity of understanding new concepts and applying them correctly
    • Effective communication skills
    • Strong organization and prioritization skills
    • Proven ability to partner with others to accomplish goals
    • Robust documentations skills
    • Ability to remain focused with interruptions and move back to task quickly
    • Ability to summarize a lot of information into a few bullet points

     

    EDUCATION AND EXPERIENCE:

    • 3 – 5 years Administrative, Customer service and/or Sales support experience
    • Sales background a plus

    COMPUTER SKILLS:

    Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Oracle and Infor knowledge is a plus.

     

    WHAT WE OFFER:

    • Competitive Base Salary
    • Medical, Dental, and Vision Benefits
    • 401k with company matching
    • Paid-time-off (including 15 days PTO and 9 Holidays)

     

     

    Humanscale is an Equal Opportunity Employer

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