• Order Processing Coordinator

    Job Locations CA-Toronto
    Job ID
    2018-2391
    Category
    Administration
  • Company Overview

    Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years

    Overview

    Order Processing Coordinator (OPC) will be responsible for entering all orders in specified region. The OPC will handle requests, as described in responsibilities area, to ensure all orders are entered promptly and thoroughly.

    Responsibilities

    • Order Processing for Region 
      • Responsible for entering orders in assigned region
        • Dealer
        • Direct
        • Sample
      • Ensure the Humanscale brand is reflected at each touchpoint of the order entry process
      • Handle order related questions/concerns/escalation/order changes
      • Maintain 99% order entry accuracy while entering minimum of 20 orders per day
      • Orders Are Booked within 48 hours
      • Untouched queue to stay under 10 orders
      • Exception order processing
    • Customer Service
      • Manage time, workflow, and priorities to accomplish goals
      • Help Sales Support Specialist (SSS) on an as needed basis
      • Develop positive working relationships with all team members
      • Handle issues in the best interest of the customer and company
      • Special projects as assigned by Order Processing Manager
      • Partner with SSS for events held in showroom

    Qualifications

    • Obsessed with the Humanscale customer experience
    • Excellent verbal and written communication skills
    • Quick learner and problem solver; able to seek out solutions autonomously
    • Able to decipher ambiguous situations and identify the proper path
    • Strong organizational and prioritization skills
    • Proven ability to partner with others to accomplish goals

        

    EDUCATION AND EXPERIENCE:

    Bachelor’s degree or equivalent experience

    Sales and/or Customer Service experience

     

     

    COMPUTER SKILLS:

    Microsoft Office, including Excel/Word/Outlook/Visio (intermediate or advanced skills only); PowerPoint (Basic skills), Infor knowledge

     

     

     

    Humanscale is an Equal Opportunity Employer

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