• Sales Support Manager

    Job Locations US-TX-Dallas
    Job ID
    Customer Service
  • Company Overview

    Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 30 years.


    The Sales Support Manager (SSM) is responsible for the day to day operations of the office supporting local and remote Sales Teams within a market.   The SSM will partner with the sales Managers in their market to ensure operations and procedures efficiently and effectively to support sales and their customers. 


    The SSM is responsible to team members by providing leadership, training, motivation, coaching development, and managing the overall performance of the team.   The SSM may perform essential function expectations of a Sales Support Specialist and is expected to be the subject matter expert for their market in reference to product knowledge, policy and procedures, sales programs, and any changes made within the organization.


    The SSM will support Commercial lines of business, Global, Federal, and other areas as assigned by the Area Manager, Regional Manager, or the Director of Customer Service.


    Sales Partnership

    • Recognizes the sales team is the number one customer in the market office
    • Expected to think with the total business in mind and put actions and support in place to make sales goals easier
    • Demonstrate an understanding of the impact of the office team’s performance and knowledge levels have on the business.
    • Excellent negotiation skills to create mutually beneficial resolutions for the sales team and Humanscale
    • Foster a team spirit of cooperation to achieve customer satisfaction and corporate goals at the same time



    • Performance:
      • Humanscale products are created in accordance with how people actually work, providing unsurpassed comfort while encouraging effortless, intuitive use. The SSM’s service and support will reflect the same commitment to performance by providing the sales team, customers, and direct reports with an effortless service experience.
    • Simplicity
      • Humanscale believes that the highest level of functionality is achieved through simplicity. The SSM will strive to create effortless experiences for the sales team, customers, and their direct reports, by proactively addressing internal and external issues/trends in a caring manner and create solutions.
    • Beauty
      • Humanscale’s design starts with solving a functional problem as efficiently as possible. The aesthetics that flow from this approach are honest, timeless, and appealing.   The SSM’s support is functional and efficient. 



    • Ability to influence, motivate, and lead team members and peers
    • Provide guidance and direction with confidence, authority, and enthusiasm
    • Successfully execute initiatives
    • Deliver consistent and effective communication between the enterprise and the office teams
    • Ability to identify, analyze, and solve problems in all areas; such as (but not limited to) processes, procedures, work flows, human resources, etc
    • Exhibit sound and accurate judgment



    • Responsible to improve skill sets (sales and direct reports) through audits, reports, escalation resolution, and coaching
    • Ensure training objectives are incorporated into the team’s day to day activities


    Managing the team:

    • Ensure work volumes meet service level agreements
    • Strong communication with the sales team and customers in a timely and transparent manner
    • Develop action plans to resolve employee, sales, or team needs
    • Promote open and productive communication with the team through coaching, weekly team and/or individual meetings, and document performance on a quarterly and annual basis
    • Facilitate escalations
    • Special projects as assigned by the Area Support Manager, Regional Support Manager, or Director of Customer Service
    • Participate in the interviewing process
    • Hold the team accountable to meet job requirements
    • Training new employees, ongoing training, and progressive discipline
    • Maintain Showroom and perform monthly audit of showroom and review results with leadership






    • Bachelor’s degree in Business or equivalent experience
    • 3-5 years in sales, office management, or customer service
    • Ability to prioritize strategic and tactical tasks
    • Communicate effectively
    • Requires minimal direction to build relationships and perform day-to-day responsibilities
    • Posses the ability to influence and organize
    • Demonstrates excellent leadership skills
    • Facilitates meetings effectively
    • Is detailed orientated in approach
    • Exhibits sound decision making skills
    • Intermediate to advanced skills in Microsoft Office suite of products



    • Competitive Base Salary
    • Medical, Dental, and Vision Benefits
    • 401k with company matching
    • Paid-time-off (including 15 days PTO and 9 Holidays)



    To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed are the representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Humanscale is an Equal Opportunity Employer.


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