Site Quality Manager

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.

The Site Quality Leader is responsible to lead the quality function at their site and to develop, implement and continuously improve the Humanscale Business System which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces cost of poor quality.

• Customer Focus and Continuous Improvement
  • Promote a quality culture and customer focus
  • Capture the Voice of the Customer through customer feedback to enable development and value chain to improve design and execution
  • Drive timely and effective resolution of customer issues
• Leadership
  • Lead the Quality Assurance, Quality Control, and Quality Testing functions within the site
  • Supervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity.
  • Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results.
  • Design, develop and implement quality control training programs.
  • Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods.
• Operations
  • Establish and deploy site Quality objectives in line with Global Quality objectives
  • Analyze and communicate adequacy and effectiveness of the Humanscale Business System through performance metrics
  • Coordinate and participate in Material Review Board (MRB) meetings
  • Lead and participate in root cause analysis
  • Drive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar tools
  • Execute cost of poor quality reduction measures to drive company savings
  • Ensure compliance with customer, industry, and regulatory requirements
  • Improve and error proof business processes utilizing SS / Lean methodologies
  • Develop, implement, and maintain quality specifications and standards for all raw materials, components and finished goods.
  • Create, document and implement inspection criteria and procedures.
• Quality System
  • Lead site Quality Performance Reviews
  • Lead internal audits and drive timely closure of findings
  • Apply total quality management tools and approaches to analytical and reporting processes.

• B.S. degree
• Minimum of 3-5 years’ experience in Quality Control in a manufacturing environment
• Minimum of 2 years of management experience
• Knowledge of Quality Management Systems, especially ISO 9000
• Knowledge of ERP systems, especially Oracle and Infor is highly desirable
• Lean Manufacturing experience a plus
• Experience with developing/documenting procedures
• Excellent interpersonal skills to lead the quality function to higher level of performance
• Demonstrated customer focus, with drive and determination to improve quality performance
• Able to direct and lead others to produce desired results
• Demonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement.
• Demonstrates attention to detail and thrives in team environment.
• Exercise initiative, achievement and independent judgment

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)