Order Processor (Specialty)

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

The Order Processor (Specialty) acts as the primary resource between Humanscale and our internal and external customers for submitting purchase orders. The Order Processor will be responsible for providing timely and accurate entry of all government, commercial, ecommerce, sample, and other purchase orders, as required. The ideal candidate masters the Humanscale order entry process and adheres to Humanscale’s policies to meet and exceed established goals and metrics.

• Process orders using Humanscale’s order management system (OMS) & ordering system (Infor)
• Manage individual pending log of orders that require additional information for processing
• Provide clear and professional written communication to customers when resolving order issues
• Follow GSA rules and regulations - Teaming Agreement, FAR51 BPA, TAA Compliance, Open Market, DSF
• Follow GSA OE process - understanding differences from standard commercial process.
• Build system expertise with order management systems to better serve customers
• Maintain acceptable performance metrics such as accuracy, productivity and efficiency
• Collaborate with other departments as required to resolve customer’s issues and questions.
• Maintain a positive and professional demeanor when solving complex customer issues
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

• Language: English proficiency
• High school diploma or equivalent
• Full understanding of GSA, CANFED, State Contracts, Cooperative Contracts, others as required 
• Experience in suggesting process improvements to leaders
• Ability to work independently
• Capacity to prioritize multiple tasks with urgency
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Ability to maintain a positive and professional attitude
• Experience following up on customer issues
• Attention to detail and maintaining accurate records
  
  

COMPUTER SKILLS:

• Proficiency in Microsoft Office and internet
• Infor experience a plus
  
  

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)