IT Support Specialist - Temp full time

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

As an IT Support Specialist at Humanscale, you will combine your robust technical expertise with exceptional customer service skills to assist our global internal user base. This role offers a stimulating environment for early to mid-career professionals proficient in technologies like Office 365, printing, and various security tools. This is a full time in-office position.

• Maintain Information Technology systems and provide end-user support:
• Provide on-site support to ensure the continuity of computer systems for all users.
• Install selected software and hardware products.
• Repair hardware, e.g., desk phones, desktop computers, laptops, and printers.
• Configure user security accounts and new system builds.
• Perform virus prevention, detection, and removal.
• Troubleshoot and correct wired and wireless network issues
• Maintain WAN & LAN switches and routers
• Respond to and resolve various Service Desk requests
• Document and Design:
• Build and manage internal documentation
• Participate in meetings, conferences, conference calls and planning
• Evaluate technologies and make recommendations for improvement.
• Troubleshoot issues and outages.
• Meets physical demands of the position including the ability to lift, push, and pull up to 45 pounds; ability to bend, stoop, and stretch as required for placement and retrieval of materials or equipment on shelving.

• Minimum two (2) years’ experience within Information Technology
• Bachelor's degree in Computer Science or related field is preferred
• Microsoft MCSA, A+ certification a plus
• Strong knowledge of the following technologies:
• Active Directory
• Windows 10
• Microsoft Office 365 Suite
• LAN and WAN networks
• Dell desktop and laptop computers
• Configure user security accounts and new system builds
• Research solutions to hardware and software issues
• Performs other duties as may be assigned

Competencies

• Great attention to detail
• Excellent communication and people skills are required
• Creative thinker and strong troubleshooting and research skills
• Ability to work independently
• Ability to multi-task in a fast-paced environment

Hourly Range: $40.00-$50.00

Please note that the hourly wage information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)